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Refund Policy

Within 7 days of purchase

• Unused credits are refunded in full.
• If you have used some credits, we refund the purchase minus the credits used (at the per-credit price of the pack you bought).

After 7 days

On request, we refund the unused paid credits pro rata, minus 10% to cover payment fees and costs.

Not refundable

Free credits (such as the trial and the first top-up bonus) are not refundable. Free credits, which expire sooner, are used first, so any paid credits left can still be refunded as described above. If you refund a purchase that came with the first top-up bonus, any unused bonus credits are removed as well.

Service problems

If a service outage prevented translation from working properly, we will return the credits involved.

If we discontinue the Service

We will refund all unused paid credits.

How to request

Click "Request refund" next to the payment in your account, or email aperture@imaperture.com from the address you signed up with, with "Refund request" and your payment ID. We reply within 3 business days. Card refunds may take 3 to 7 business days to appear, depending on your bank. Purchases made through an overseas payment partner may follow that partner's refund process.